Apex categorises repairs as either: Immediate; Emergency; Urgent; or Routine.
Immediate repairs are those which affect your immediate health and safety, or will severely damage the building if they are not dealt with promptly. Apex’s contractors are required to respond to immediate repairs within a maximum of four hours.
Example repairs categorised as ‘Immediate’:
- Complete breakdown of heating system within a Supported Living scheme
- Major structural damage or defect
- Fire or flood damage