Contact Information
Addresses and contact details for Apex Offices, housing executive, local councils and other useful numbers
Data protection
Rules on handling information, and your right of access to information held about you
Equal opportunity
Rules around equal opportunity, treatment of tenants, safety and mutual respect
Handy tips for your home
Moisture drying out of a new home, condensation-causing mould, rising damp and energy efficiency
House sales
Buying your home, tenant eligibility, property eligibility, cost to purchase and conditions on resale
How to make a complaint
Resolving your complaints, making a formal complaint, key principles and stages of the complaints procedure
Managing our estates
Use of dwelling, nuisance or anti-social behaviour, pets, parking and access
Rents, rates and charges
How rent levels are set, how to pay your rent and help with arrears
Repairs and maintenance
How to report a repair, landlord and tenant responsibilities, response repair times
Safety in your home
Beware of fire, take care with electricity, guard against falls and avoid frozen pipes
Tenancy changes
Transfers, exchanges, moving out, and succession following death of tenant
Tenancy conditions
Tenancy agreement, types of tenancy, lodgers, sub-letting and tenancy fraud
Tenant participation
Consultation, ways to get involved in your community. represent the views of tenants
Tenant’s alterations or additions
Rules on adding to or making alterations to the property you live in
Welfare Advice
Help with budgeting, Universal Credit, debt and benefits