Addresses and contact details for Apex Offices, housing executive, local councils and other useful numbers
Rules on handling information, and your right of access to information held about you
Rules around equal opportunity, treatment of tenants, safety and mutual respect
Moisture drying out of a new home, condensation-causing mould, rising damp and energy efficiency
Closure of 'house sales scheme'
Resolving your complaints, making a formal complaint, key principles and stages of the complaints procedure
Tenancy explained, Money matters, Community Safety, Support and important services.
Use of dwelling, nuisance or anti-social behaviour, pets, parking and access
How rent levels are set, how to pay your rent and help with arrears
How to report a repair, landlord and tenant responsibilities, response repair times
Beware of fire, take care with electricity, guard against falls and avoid frozen pipes
Transfers, exchanges, moving out, and succession following death of tenant
Tenancy agreement, types of tenancy, lodgers, sub-letting and tenancy fraud
Ways to get involved in your community. become a 'Connected Tenant', our menu of options
Rules on adding to or making alterations to the property you live in
Help with budgeting, Universal Credit, debt and benefits