Apex will consult you and all affected tenants about proposed changes to management and maintenance policies or practices, in particular where:
- Apex proposes a change in the arrangements for management and maintenance, which substantially affects you
- Physical improvements to your property or environment are proposed by Apex
- Apex proposes to change significantly the extent and cost of services paid for by your service charge
- Apex is proposing to transfer your property to another landlord
Apex will periodically consult you, and organisations that represent tenants, on their views about existing policies and service delivery. This may concern the services that Apex provides directly to you, or the effect of its activities in the area where you live. This consultation may take the form of individual letters, local or general newsletters, tenant satisfaction surveys, public meetings, or any other appropriate method.
Apex produces information including its Annual Report, Business Plan and Observer Magazine which provides information on its performance and key areas of activity.
If you have any comments or suggestions about any of Apex’s services or activities, you can contact Apex.