You are responsible for payments reaching Apex on time. The rental period is weekly and begins on Monday of each week. You can pay weekly, fortnightly, four weekly or monthly in advance and upon arrangement with your housing officer.
You will receive a rent statement twice a year, however if you wish to receive a statement between these times please contact your housing officer who will arrange to have this sent to you.
My Apex Online Account
The quickest and easiest way to manage your rent account is through your online account at My Apex where you can view your rent statement and make a payment.
Online with Allpay
You can pay your rent directly online using your Allpay swipe card, Direct Debit or Credit Card via Allpay. Online payments are secure, quick and easy and provide you with the ability to pay your rent at any time.
All Payment Methods
Tenants are encouraged to pay their rent and other charges by direct debit or
swipe card; however, other payment methods will also be accepted.
Payment methods include:
- direct debit;
- allpay swipe card;
- debit or credit card; and
- cash/cheque.
Payment by Direct Debit
Direct debit is the preferred method for paying your rent. It provides you with a convenient, secure and reliable way to ensure that payments are made regularly. By signing up for a direct debit, you are giving your bank permission to allow payments to be debited from your account and transferred to Apex.
When your direct debit has been set up, you will receive written notification of how much the payment will be and the date on which payments will commence. You may be charged an initial direct debit set-up fee by your bank or building society. All other costs associated with collecting payments will be met by Apex.
The amount collected from your bank account will automatically change if there is an increase or decrease in your rent or charges. Apex will inform you of any amendments to your rent or charges before the new amount is collected.
Payment by Allpay Swipe Card
Apex can supply you with an allpay swipe card embossed with your name and unique payment reference number. There is no charge to tenants for paying by swipe card.
Swipe cards can be used to make payments in the following ways:
- Over the counter – at all Paypoint outlets and Post Office branches
- Online – along with a debit or credit card: visit www.apex.org.uk and click ‘Pay Your Rent’ – you will be directed to allpayments.net where payments can be made securely and easily. This service is available 24 hours a day, 7 days a week.
Payment by Debit Card
Tenants are encouraged to pay their rent and other charges by direct debit or
swipe card; however, debit cards can also be used to make payments.
Debit cards can be used to make payments in the following ways:
- By telephone or in person – call or visit our offices during normal opening hours
- Online – along with your allpay swipe card: visit www.apex.org.uk and click ‘Pay Your Rent’ – you will be directed to allpayments.net where payments can be made securely and easily. This service is available 24 hours a day, 7 days a week.
Payment by Cash/Cheque
Tenants are encouraged to pay their rent and other charges by direct debit or
swipe card; however, Apex will also accept payments by cash/cheque.
Cash payments for general needs tenancies should be made in person at our offices. Cheque payments can be made in person at our offices or by post. You should write your Apex account number and address on the reverse of the cheque.
Cash/cheque payments for sheltered/supported living schemes should be made in person to nominated staff at the scheme.
A receipt will be issued for all payments made by cash or cheque.