As a tenant of Apex Housing Association (Apex) you will receive a rent statement every 3 months, in January, April, July, and October.
This will show all transactions made to your rent account during the previous 3 months.
Your rent statement explained
See sample tenancy statement and explanation below.
Your statement will detail all transactions for the previous 3 months, up to the date indicated.
2. Ref. No.
This is your unique tenancy reference number.
This indicates the person(s) who hold the tenancy, i.e. you/your partner/etc.
This is the address the statement relates to.
5. Enquiries To
This is the name of your Housing Officer, whom you should contact if you have a query about your statement.
This is the phone number you should contact if you have a query about your statement.
This indicates the date of each transaction made.
This describes the type of transaction made e.g.
Charge: The total weekly charge due.
Swipe: Payments made using your swipe card
Cash: Cash Payments made at Head Office
Cheque: Payments made by Cheque
Credit: Debit/Credit Card Payment
Stand: Standing Order
DD: Direct Debit
DIRDSS: Payments made by the DHSS by taking deductions direct from your benefit entitlement.
This indicates any charges made to your account e.g. your rent charge.
If you are entitled to Housing Benefit/ Universal Credit and it is paid directly to Apex, all transactions will appear in this column.
The dates that the payment covers will show in column 8.
This details the amount of all payments, other than Housing Benefit payments, made to your account.
From time to time Apex may need to adjust your account e.g. where a Cheque / Standing Order/ Direct Debit has been returned by the bank because of insufficient funds; or a credit balance from a previous address is being transferred to your new tenancy. Such adjustments will appear in this column.
This shows the balance on your account at the date indicated at 1.
A minus sign (-) at the end of the account indicates that the account is in arrears and a plus sign (+) indicates that the account is in credit.