All tenants, and members of their households, should be aware of the possible effects that their behaviour may have on others. It is in everyone’s interest for each household to respect the rights of others to peaceful enjoyment of their homes.
When signing for your property you will have received details of your tenancy. Your tenancy agreement (section 1 part 4) states that it is the responsibility of every tenant to act in a reasonable manner, both in respect of treatment of the dwelling and adjoining property and avoid, in particular, conduct likely to cause nuisance to others. The tenant is also responsible in this respect for the behaviour of relatives and others who are temporarily or permanently residing in the dwelling.
Apex Housing Association Ltd (Apex) has a formal procedure to deal with complaints concerning neighbours. While Apex will not be responsible for taking action on complaints that are not housing related, we will acknowledge each neighbour related complaint received, and advise, in writing, what action is to be taken.
It is important that tenants try to amicably resolve any disputes that may arise, by discussing the problem with the person who is causing the nuisance. Should a problem arise with neighbours, and where a tenant believes that they cannot resolve the problem themselves, they should contact the office giving as much information as possible. Your housing officer will investigate the complaint and you will be notified of any proposed action.